Delivery & Collection

You will receive a number of notifications regarding your delivery. First notification is the order confirmation once it has been placed. Second notification is when your order goes to the warehouse for picking and third is when it is dispatched.

Please contact our customer service team and they will be able to provide a copy of the POD

The person is who has placed the order usually get the notifications for the order. Please let us know if you require someone else to receive the notifications

MHA Delivery is a direct route courier or MHA delivery vehicle.

We offer standard delivery and Own Freight should you wish to arrange your own freight. Alternatively, we offer pick up from our main distribution centers

Please add the items to your cart and proceed to the checkout where shipping is calculated at the check out page based on your items and the delivery postcode

Some items may have free shipping which is calculated at the checkout page.

Most carriers that we use have online tracking portals which allow you to track your order through the various stages of shipping. Your dispatch confirmation email will contain the tracking number and the carrier that is its travelling on.

International delivery may be available through our export team. Please contact href="mailto:sales@mhaproducts.com.au">sales@mhaproducts.com.au and our team will discuss what options are available.

Yes, please check your emails for your consignment number and carrier. You will be able to track you order on the carriers portal.

We use reputable national freight companies for our deliveries

You may choose to pick up your order using your own freight company. Please select this on the check out page of your order or advise our customer service team.

Please contact our customer service team by email a href="mailto:sales@mhaproducts.com.au">sales@mhaproducts.com.au or by phone on 1800 750 900.

Yes, please click I have a different billing address on the check out page.

Yes, please click I have a different billing address on the check out page and enter your details into the fields listed.

We do not deliver to PO Boxes or delivery lockers. Should you wish to collect or arrange your own freight service for this, let out team know.

Please contact our customer service team so we can notify the transport company to deliver another day.

Yes, all deliveries require an acceptance signature.

Yes, please make notes in the delivery instructions field at the checkout page.

Pick up is available at all of our main warehouse locations. Stock availability may vary from location to location and we will notify you once it’s ready to collect.

Once your order has been sent to the warehouse, we will notify you and then confirm which day you wish to collect your order. You will need your order number when you arrive. Once you arrive, proceed to the dispatch area and speak to one of our team. They will then locate your order and bring to your vehicle.