Cancellations, Returns & Refunds

Please view our return policy here return policy.

Our standard claim period is 14 days from time of delivery.

Yes, please contact our team regarding your order. Please also ensure that the goods are still in their original packaging and in a resalable condition.

Yes there is a standard re-stocking fee. A return delivery fee may also apply if you would like us to arrange the shipping.

Yes accept returns on items for sales but not for items on clearance.

Yes, an invoice needs to be provided

Yes this can be arranged, please contact our team to assist

Yes, refunds can be processed and may have restocking and shipping fees deducted.

Items must be in original packaging and in a resalable condition.

No, used items can not be returned unless it is an approved warranty claim.

Please contact our team as soon as possible to discuss what options are available subject to the status of your order.

No, shipping charges are not refunded.

Custom items are not returnable or refundable.

Yes, our customer service team can arrange the return freight labels of your goods and provide the freight labels. Please also note that all returns need to have the return form attached to the shipment.

Generally good need to be un-used and in it's original packaging. Please contact our customer service to check if you can still return your items.

Please contact our customer service team to discuss your return request.

Typically this is not an option however our team may be able to assist with your enquiry. Please contact them on 1800 750 900 or sales@mhaproducts.com.au

Please contact your customer service representative to cancel your return request

Items that are un-used, in their original packaging and in a resalable condition are able to be returned within the return period.

Unfortunately, items damaged due to misuse are not returnable or refundable.

Our team will let you know once the return has been received and processed .

Please urgently contact us with your return number or initial order number for our team to promptly resolve.