Incomplete, Delayed, Lost or Damaged Shipment

Please take an image of the damaged goods and contact us on 1800 750 900 or href="mailto:sales@mhaproducts.com.au">sales@mhaproducts.com.au for this to be resolved.

Please contact us on 1800 750 900 or email us at href="mailto:sales@mhaproducts.com.au">sales@mhaproducts.com.au

Yes, you may reject delivery, and additionally we suggest that you take images of the damaged goods.

Yes, we always recommend inspecting your items before accepting delivery.

Please take images of the items and contact us immediately on 1800 750 900 or email us at href="mailto:sales@mhaproducts.com.au">sales@mhaproducts.com.au

You only need to keep the original packaging if the product is damaged or you are intending to exchange it for another item more suitable.

Please report any issues within 14 days of receiving your goods.

MHA will cover all return shipping and replacement costs of damaged in transit goods.

Please take images of the items and contact us straight away on 1800 750 900 or email us at href="mailto:sales@mhaproducts.com.au">sales@mhaproducts.com.au

It depends on what your item is and which warehouse it is getting shipped from. Our team can provide you with an ETA on when you should receive the replacement goods.

Yes, you will need to confirm the sales order or invoice number of the order

Yes, you will need to confirm the sales order or invoice number of the order

Should this rare instance occur, our team will endeavor to provide a similar item that is fit for purpose.

No additional fees are not normally charged.

If this is the case, please contact our team to discuss what can be done in this instance.

Some products will have voided warranty or certification if they are damaged, please contact us if your item has arrived damaged

No this is not required as we have that information on file already.

No this is not required as we have that information on file already.

A dedicated person will be in touch with you to resolve your questions and issues.

This is not necessary as our team will take care of replacing your damaged item.

Our team will be in contact with you to get any additional information that they might require.

Please contact our team on 1800 750 900

Yes you can, please let our team know your new shipping details when you are in contact with them

Unfortunately we are not able to take responsibility for damage of product that we are not assembling or installing.

We may need to collect additional information like site contact person details to arrange the pick up of the goods.

We always strive to get any replacement goods delivered as soon as possible.

Please make note of what is missing and let our team know as soon as possible.

Once your items are back in stock, they will be picked and dispatched. You will receive notifications once we start sending your order. To get an ETA on your order please contact the customer service team.

Yes we are happy to provide a replacement. Please contact us to rectify this for you.

If your order has not been delivered and tracking has not updated recently, please contact us immediately and we will work on resolving this with the freight carrier.